My wife works at the hospital, so that was my entry point. Where did the idea for The Waiting Room come from? And how did the film get made? Peter Nicks, the film’s director and an alumnus of the UC Berkeley Graduate School of Journalism (the school that produces Oakland North) sat down with Oakland North reporter Adam Grossberg to discuss the project. The film’s website, collects digital content-video, photographs, and text-and arranges it based on issues and emotions in a scalable framework that can be replicated in communities across the country. The project is meant to share collective health care experiences in the hope of illustrating the needs of underserved patients. In total, it took fourteen months to edit the final 79-minute film from 175 hours of footage.Īccompanying the recently completed film is an elaborate online, interactive “Storytelling Project” centered on social media and community engagement. Shot over a two-month period in 2010, the film uses intimate access and a cinema verité approach to show a “composite day in the life” at Highland Hospital. These stories are juxtaposed with the struggle that doctors and nurses face everyday-managing a limited number of beds and supplies while providing prompt care. The tension between trauma and acute care builds in the waiting room at Highland Hospital, resulting in long, frustrating periods-sometimes as long as twelve hours-spent waiting for basic medical attention.ĬJ, a nurse at Highland Hospital, in a production still from the upcoming film, “The Waiting Room.”įocusing on a handful of characters-a young girl with a serious bout of strep throat, a carpet layer suffering from painful bone spurs, a man brought in after overdosing on a number of drugs, an uninsured patient turned away from Kaiser on the day of his scheduled surgery to remove a testicular tumor-the film traces the entire course of waiting for, and receiving care, at Highland. Doctors and nurses juggle 236 beds-balancing limited resources in a delicate triage system to provide care to a community desperately in need. The emergency room sees about 80,000 visits annually. Almost every adult in the area who suffers a traumatic injury is transported to Highland Hospital, whether or not they are insured. The hospital is the source of primary care for some 250,000 patients. Highland Hospital, located in East Oakland at 31 st Street and 14 thAvenue, is a county-run, public hospital that serves as the major trauma center for the greater Oakland area, as well as providing the bulk of non-emergency medical care to uninsured patients in Alameda County. The film follows a group of patients and doctors as they struggle through the realities of the public health care system-lack of insurance, the high cost of care, a shortage of beds, and extremely long wait times. It may be necessary to verify the patient’s death and the identity of the next of kin.Īll Release of Information (ROI) forms can be found on the ROI Forms page.The Waiting Room is an upcoming feature-length documentary film shot entirely at Oakland’s Highland Hospital. The next of kin or personal representative of the estate may request those records. For children under age 18, only a parent or court appointed guardian may authorize release of medical information. Legally designated representatives include court-appointed guardians or others with power of attorney for the patient. By law, only the adult (age 18 or older) patient or a legally designated representative has the authority to release the information contained in a medical record about them, regardless of who is paying the bills. By law, your records may be disclosed without your permission under certain circumstances such as for treatment, payment or operations. In general, you must give permission for anyone – other than a member of your health care team – access to your medical record. Authorization to access medical records must be less than one year old. However, the patient controls the release of the information contained in the record. Medical records are the physical property of the hospital.
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